Sand Scripts
shop@sandscripts.com
FAQ / POLICIES ... Terms of Sale
SAND SCRIPTS IS THE WEDDING, PARTY and PROMOTIONAL PRODUCT SUPERSTORE
Personalized service for all of your event products, available blank or imprinted, single units or bulk.
Shipping worldwide, rush production and expedited shipping available. EMAIL for a prompt response.

1.888.281.3135 toll free | 1.732.528.4989 phone | 1.212.731.0272 fax
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FREQUENTLY ASKED QUESTIONS and POLICIES

SAND SCRIPTS IS EXPERIENCE, EXPEDIENCE and EXCELLENCE...
Established on the Web in September 1995, Sand Scripts represents only high quality products from carefully selected worldwide manufacturers at value prices. We work extensively on this site offering a comprehensive electronic catalog spanning thousands of pages to serve businesses and individuals worldwide. Discover our unique products and order online securely. For your convenience, this site is designed to load pages very quickly. Links are provided to images, just click on the product name or thumbnail image.

ALWAYS OPEN...

Welcome to the easiest and most efficient way to shop! Sand Scripts is available to you 24 hours a day, 7 days a week. Shop at your convenience, take your time and enjoy yourself in the comfort of your own home or office! We offer only high quality products at value prices with immediate, personalized service. That is what you expect from shopping on the web, isn't it? 

WHAT SAND SCRIPTS CAN DO FOR YOU...

We sell custom imprinted products, from invitations and holiday cards to stress balls and keychains, we sell it all - along with party goods, decorating supplies and unique favors, giveaways and gifts. This online catalog alone displays hundreds of thousands of different products from the variety of worldwide manufacturers that we represent. Sand Scripts brings all this to you with the unmatched personalized immediate service you deserve. We work with you!

SAND SCRIPTS CUSTOMERS ARE...

People who like to save time and money from all over the world. We sell to individuals as well as corporations, businesses, educational and government institutions. We take pride in our enormous portfolio of unique products provided to clients and individuals in over sixty countries for over a decade.

 

QUICK ORDER DETAILS
  • Rush Orders are our specialty. We can print and ship to meet almost any deadline.

  • Must list required delivery date/event date on original order form.

  • Blank stock generally ships in approx 1-5 business days. Imprinted stock usually ships in approx 3-14 business days.

  • Rush production + expedited shipping available at an additional charge.

  • If requirements exceed specifications listed here, e-mail with all order details including artwork and required delivery date for quote.

  • Artwork submission instructions and color notes below.  

  • Order constitutes acceptance of terms/policies. All pricing in US dollars. NJ orders subject to applicable sales tax, all other taxes and duties are the sole responsibility of the recipient. Retail pricing only.

  • Products ship from various locations, FOB: shipping point. Tracking number of package will be emailed upon shipment. Any claims regarding shipping or imprint error, shipping claim or shortage must be received in writing within 7 days of receipt of delivery.

  • Sales receipt/invoice may be mailed separately from your product, a copy also emailed, credit card / debit card statement to list sandscripts.com authorization, will also be provided if necessary. In all cases we will work with you.

TERMS OF SALE...

Sand Scripts is an online retail store. Our products ship from numerous warehouses and manufacturing facilities in North America. We do not have a physical location for order pick-up, nor do we wholesale our products. Arrangements for product samples and pre-production proofs can be made prior to purchase. Rush orders are our specialty. If a specific delivery date is required for rush or standard orders, it must be provided in writing at time of order. Rush production and expedited shipping are available for most products. All catalog, quote and/or sample requests are to be made in writing via email or fax. All necessary upcharges for the previously listed services provided upon request. Upon purchase you agree to the terms of sale posted on our order forms, order confirmations, sales receipts, invoices and posted policy pages. You will receive a sales receipt with your order or mailed separately to your billing address. Tracking numbers of orders will be emailed to you as available. Your credit card / debit card statement will list our parent company, Sand Scripts, for transactions made on our family of web sites. Sand Scripts collects sales tax on taxable products from customers from New Jersey only. All other taxes and duties are the sole responsibility of the recipient. We reserve the right to ship an upgraded or similar product if stock levels is zero.  All of our FAQ and policies are clearly posted at www.sandscripts.com/faq.html  Due to the swift processing of orders we can not accept cancellations. Any custom orders will go to print with Choice A within 3 days of your proof should we not hear back from you. We make every effort to ship your order promptly and to your instructions at time of order. Any claims regarding an order must be made in writing via email or fax within 7 days of receipt of delivery or delivery date. Each unique claim will be evaluated in a timely fashion. If deemed to be printer error, fault of the manufacturer or damaged in transit Sand Scripts will reprint, repair or replace as necessary on a case by case basis. Return authorization, will also be provided if necessary. In all cases we will work with you.

CONFIDENTIAL DATA COLLECTION...

We will absolutely not sell your name, address, phone number, fax number or e-mail address. E-mail addresses are used for quick communication with your personalized order, as well as for providing the tracking number of your shipment. All information is stored internally and is not sold. We sincerely respect your privacy.

COUPONS and SALES...

Always check our sale page! All orders and sample orders include a money saving coupon toward a future order. Also mark your calendar for our special semi-annual esale days of May 1st and October 1st, credit of up to $10 toward the shipping of your order - see details.

HOW TO CONTACT US and ORDER...

Due to the custom nature of the products we sell, we appreciate inquiries and orders in writing via e-mail, fax or mail. We are very prompt with answering your questions and fulfilling your orders. Do not fear when pressing SUBMIT for an order - we will contact you ASAP with any questions and/or suggestions regarding your order if you ask us any questions or if we find something to question. To call, use 1.888.281.3135 or local 1.732.528.4989. To fax, use 1.732.528.1914. As we appreciate your order in writing and give you all means to do so, Sand Scripts will not be held responsible for any errors made in a verbal order. If a physical address is required for courier delivery of orders, photos, payment and/or artwork - just inquire. To e-mail - shop@sandscripts.com

PAYMENT...

Sand Scripts accepts the following credit cards and debit cards:
American Express MasterCard Visa Discover PayPal
ALSO Government Credit Cards | Purchase Orders | Pre-approved Business Checks

We appreciate customers to prepay via credit card or one of the below methods. For your convenience, Sand Scripts accepts Visa, Master Card, Discover, American Express,  Cash, Certified Check, Money Order, PayPal, Business Check or Corporate/Institution/Government Purchase Order please provide your order first, we will fax an invoice to you with our calculations of the final total and further instructions for order approval and payment address. Terms are available for returning customers and under special arrangement. We do not accept COD's or Personal Checks. All prices are in US Dollars. Because our orders are custom, your credit card will be charged at time of order. Due to the speed in which orders are processed, cancellations of a submitted order will not be accepted. Under special circumstances, you may be able to terminate an order in production, you will be responsible for a percentage of the purchase price of work completed plus a cancellation fee. By all means - if you are uncomfortable with placing your credit card information the secure online order form, e-mail or fax, then on your order form mark "In Store Payment" or "I will provide payment upon order confirmation" and we will provide a special business phone number where you can call your in credit card. Sand Scripts will not phone solicit credit card numbers, we will wait for your phone call. There is a $25.00 fee for any returned business checks. A late payment charge of 1.5% per month or the maximum amount allowed by law, if less, will be applied to any balance owed under any invoice after the due date stated. If complete payment is not received by due date, all discount offers are null and void. The purchaser agrees to pay all of the company's reasonable attorney's fees and any collection agency fees incurred in the collection of any amount owed and not paid when due. SALES TAX: New Jersey customers will be charged 6% sales tax. All other taxes and duties are the sole responsibility of the recipient. Sand Scripts reserves the right to refuse service to anyone.

SHIPPING / PRODUCTION TIMES...

We do our best to ship stock items in approx 1-5 business days. Most promotional products ship in approx 7-14 business days. Rush orders accommodated and subject to additional charge. Orders move very quickly around here and we do our best to most economically meet your required delivery date. Just make sure we know at time of order when you require your product. We ship via whatever method you select and either bill your shipper's account or credit card accordingly. We prefer shipment via  FED EX or UPS. We ship signature required under special circumstances and upon customer's request only. We do ship US Postal Service depending on location and arrangement with the customer. Any transit re-route fees incurred or upgrades to meet required delivery dates (provided at time of order or after receipt of order) will be billed to your provided card. We are your RUSH ORDER SPECIALISTS!

ARTWORK...

We have a very large library of artwork that can be used to be imprinted on our products. Some of the artwork may be standard for the product you choose, some artwork may require additional artwork charges. Your order confirmation will always detail any necessary costs. At all times you are more than welcome to provide your own artwork for a custom imprinted product. Again, costs for this service may vary. You may provide your artwork electronically (via e-mail) or on paper (via courier or standard mail - physical address provided upon request)
Artwork submission guidelines Pricing subject to artwork review, additional artwork charges may apply, be sure to fax a sample of the artwork to 1.732.528.1914 to make sure file was not corrupt in transmission, artwork will be sized to maximum usable area unless otherwise specified at time of order

  • CLICK HERE FOR ARTWORK SUBMISSION GUIDELINES. Free Fax or Electronic Proof for approval prior to press.

  • Submit your complete electronic artwork to artwork@sandscripts.com or mail your camera ready artwork to SAND SCRIPTS, ATTN: ARTWORK DEPT, POB 543, BRIELLE, NJ 08730 USA. Physical address for courier shipments available upon request.

  • OR specify one of Sand Scripts' Layouts/Designs. Be sure to indicate a design and typestyle, we will match as closely as possible. Proof/Imprint choices provided prior to press.

  • We make your dream artwork a reality. Brand yourself, your product, business, party or event! "Custom Logos" created for businesses, weddings, parties and all of your event needs. Completely custom artwork created by SAND SCRIPTS at the rate of approx $45/hour. Simply fax or email a sketch or your idea and we'll provide a proof/imprint choices.

  • If you want "closest Pantone match" or any other imprint color, specify the Pantone Matching System number, additional charge is approx $65. Exact PMS match may not be possible due to material properties.

  • Additional location, imprint color, second side imprint may be available for an additional charge.

  • In most cases choose a dark imprint on light items and light imprint on dark items.

  • **You may deduct the screen charge from your order if you agree for Sand Scripts to tastefully imprint our business name onto your product as part of your artwork. List "FREE SCREEN CHARGE - PRINT SANDSCRIPTS.COM" in the special instructions field of your order form. Sand Scripts thanks you!

  • NOTE: color is very subjective. If product/imprint color is of utmost importance to you, you must request a sample or color swatch prior to final sale purchase. Charge may apply, see below. Whenever possible use Pantone Matching System color identification numbers. Actual products may vary in color from sample and dye lots provided. Colors will vary between printers / monitors. Sand Scripts is not responsible for color matching.

RANDOM SAMPLES...
  • In most cases we do not charge for a random sample of a product under $5/item when you pay the shipping cost. Multiple samples and products over $5 will be invoiced accordingly.

  • To request another image of the product, a sample swatch of the material or ink color as applicable to the above product, simply send a self addressed stamped envelope (must include appropriate first class return postage) along with your request to Sand Scripts, Sample Request, POB 543, Brielle, NJ 08730 USA. Images online are representative only, Sand Scripts reserves the right to substitute equivalent or similar product.

  • To request a random sample of a product, send your written request via fax, email or postal mail. Include your name, address, event date, your UPS or FED EX account number and ship method for direct billing of freight. If you do not have a UPS or FED EX account and/or if a cost for the sample applies you will receive an invoice.

  • A custom imprinted pre-production sample may be available for an additional charge, expect approx $75 plus applicable screen charge(s) and shipping costs. Email for pricing/details.

  • All sample requests must be made in writing. Sample fulfillments include a discount coupon toward your order.

DISCLAIMERS...

Certain products carry disclaimers, see web page and product information for details.

SET-UP, COLOR INK and ADDITIONAL LINE CHARGES...

Please note that most promotional products/favor items require a manufacturer's screen charge or set-up charge. This is in addition to the piece pricing and does not include any required artwork charges. Also,for invitations and holiday cards listed "color ink" and additional typesetting charge for "additional lines of text" are per item charges - they are not per piece charges.

OTHER FAQ'S...

Wedding FAQ's guidelines and words of wisdom from a wedding professional
Wording and Social Etiquette Suggestions use one of these or create your own!
Invitation Assembly and Envelope Addressing
Invitation Ordering Notes

          Shipping

RETURNS and EXCHANGES...
No returns, no refunds, no exchanges - ALL products are Final Sale. Shipping charges are not refundable. All custom favors are for decorative purposes only. All products from Sand Scripts' are inspected & are in perfect condition upon shipping. Contact carrier for claims on damage incurred during shipping. Any claim must be made in writing within 7 days of receipt. Sand Scripts is not responsible for color matching, assumptions of the customer regarding subjective issues such as product quality, or shipping delays. Service fee for returned check $45. Work submitted with this receipt is final & not subject to any revision or cancellation. All taxes/duties are the sole responsibility of the recipient. All rights reserved.

We have made every effort to ship your order promptly and to your instructions at time of order. Work submitted with shipment is a final product and is not subject to any revisions. Any revisions will be considered a new order and will be requoted accordingly. Monitor variations may display product, ink and paper colors slightly differently than they actually appear. If color matching or product "quality" is of utmost importance, a sample swatch must be requested or ordered prior to final sale purchase. Sand Scripts will not be held responsible for color matching if proper color identification according to industry standards has not been at time of order placement. Color is very subjective and is not guaranteed unless industry standards (Pantone Matching System) is indicated and available at time of order. Assorted color items may include or not include all colors listed or pictured. Paper stocks will vary in color and thickness, if either is of utmost importance - a sample must be obtained. Images online are representative only, Sand Scripts reserves the right to substitute equivalent or similar or upgraded product. Products may vary, please do not assume that a product ordered at one time will be identical to a product ordered at a different time. If you are trying to match a previous lot, a sample of the actual lot must be ordered prior to final sale purchase. Your order may have been drop shipped from our manufacturer. Please be sure to inspect, count and proofread your articles very carefully. Any claims for printer error within 7 days - you will be responsible for return of damaged or incorrect shipment unless prior arrangements are made for pick up. Sand Script is not responsible for any shipping delays. Not responsible for expedited replacement of damaged, incorrect or misdirected goods. Custom created favors are sold for decorative purposes only and are non-returnable, non-exchangeable, non-refundable. All embossers and rubber stamps are non-refundable, non-returnable, non-exchangeable - if there is a error in the die, (if different than your final order confirmation) please advise and we will replace the insert if the order was manufactured incorrectly. Samples, imprinted products, software, full cases, special orders and food are non-returnable, non-refundable, non-exchangeable.

 

WHAT IF THERE IS AN ERROR IN MY ORDER?

We want to make sure that what you receive is exactly as per your final order confirmation. If there is an error, shortage or omission, it will be corrected and reshipped as quickly as possible. As your order may be a drop shipment directly from the manufacturer, please check all orders carefully upon receipt and advise immediately if the order is different than your final order confirmation. NOTE: ALL claims must be made in writing within 7 days of receipt of product. No monies will be returned, there are no refunds, just corrected replacements of goods if necessary due to printer error, omission or shortage so that exactly what you order is exactly what you receive. As we appreciate your order in writing and give you all means to do so, Sand Scripts will not be held responsible for any errors made in a verbal order or subjective assumptions that a customer may make upon receipt of a finished product. Regarding typesetting and socially correct wording; our printer reserves the right to make all of the wording fit on invitations/announcements/cards in the most attractive way and alter your text to the appropriate socially correct wording. Printer reserves the right to conform to industry standards if required. If there are wordings or formatting that you must have, it must be indicated as such on your order form. We will do our best to accommodate all requests. We trust our typesetter will have your product look the best that it can look! Please be aware that there are certain printing requests that incur additional charges, such as on invitations; corner copy, extra lines, proofs. Sand Scripts does not offer any customer satisfaction guarantees. Orders are printed according to industry standards. Make sure you read product descriptions, order confirmations, proofs and other communications thoroughly. Any questions/concerns must be addressed prior to order fulfillment to avoid any misunderstandings regarding the product/imprint. Typesetting reserves final judgment on all imprinted orders.

POSTAGE...

Invitations/Cards/Papers may require additional postage when mailed. It is your responsibility to take any mailing to the post office for weighing and measurement for postage.

OVERRUNS and RANDOM IMPRINTS...

Please note that the imprints on the products shown are for demonstration purposes only. They do not imply endorsements by or for these companies. All overrun samples are property of sandscripts.com, inc.

WHOLESALE/RESELLER INFORMATION...
  • We are primarily a retailer - the only exceptions are below. All of our pricing is RETAIL and in US Dollars.

  • We do not have a reseller program for all of our products. However, case quantities can be ordered at a discount for qualifying merchants. - Your opening wholesale order for case quantity products only must be a minimum of $750. You will save approx 25% off of our listed retail pricing. A special discount code is necessary to purchase which you will receive via email after qualifying for our reseller program by faxing your request for wholesale status and your state resale certificate. Prepayment via business check or credit card due at time of order until terms are established. All reorders must be a minimum of $100. A small invoice charge of $15.00 will apply to any reorders under $100. No further discounts apply

  • Custom Imprinted Favor Ribbons Dealer Kits are available. To qualify, please mail or fax a letter of request on your business letterhead and your state business resale certificate. The wholesale imprinted ribbon dealer kit is $15.00 and includes US Mail shipping, ribbon samples, color swatches, your special discounted pricing and coupons.

  • An Embosser and/or Rubber Stamp Fulfillment Program is available for professional organizations, schools, training programs and notary offices. If you require a minimum of 25 of the same embosser with or without a name/identification drop - we want to help!   Great for certification courses where multiple graduates needs to order marking tools with an official imprint.  We will provide an order form (electronic and/or paper) along with discounted pricing for your repeat business. Direct shipment to purchaser available when you sell our unique custom created items!

  • Inquire with company name, business plan, product and estimated sales volume if you wish one of our products to be included in your multi-line catalog.

  • ASI/SAGE distributors - order from us at AdBibLine.com  ASI/30132  SAGE 69066

INTERNATIONAL ORDERS...

We proudly ship daily to International destinations. Shipping is best way and calculated upon order. All taxes and duties are the sole responsibility of the recipient.

PANTONE / PMS COLORS...

For over 30 years, PANTONE Color Systems have enabled designers and manufacturers worldwide to specify and communicate accurate color. Today, PANTONE is the recognized leader in color communication for the graphic arts, apparel, home furnishings, beauty and industrial design communities. PANTONE provides color trend direction for the vast majority of consumer products ranging from fashion to home. If a PMS or PANTONE number is provided for your order, please be sure to check with a PANTONE swatch book so you are aware of the color that will be printed. Some surfaces will affect the true color of the printing and we will match as closely as possible when a PMS color is designated. Remember monitors/printers will make colors appear different than actual. Sand Scripts is not responsible for color matching or color calibration of how colors may appear to you. Best advise is that you order a sample prior to press and consult with a PANTONE book when color is of utmost importance.

 See
COLOR

AWARDS, ARTICLES and REFERENCES...

We are proud recipients of numerous awards in the printing field. Our wall of awards include Outstanding Dealership Awards for Excellence include awards from companies like: Carlson Craft, Nu-Art, Regency and Celebrations dating back to 1997. Numerous articles have been published about Sand Scripts in magazines and newspapers both online and in print. We have been interviewed for our products and success on Radio Stations worldwide.  The Web Magazine wrote a wonderful article about us, as well as, North Jersey Newspaper's Bridal Guide. View a North Jersey Newspaper's Bridal Guide article page one, page two and page three.

Sand Scripts' is also featured in BEST WEDDING SITES and numerous other wedding search engines. We are Thomas Register and Dun and Bradstreet listed. Sand Scripts' belongs to the trade organizations ASI and PPAI. We would also welcome any exposure that you could provide for us on your site or in your publication in the form of a feature story, news release, link and/or directory listing - interviews gladly arranged upon request. We happily provide reciprocal links and exposure through our various web sites.

 

DOWNLOAD & PRINT OUT OUR BROCHURE

Members of: ASI Logo PPA Logo SAGE Logo

ASI Spirit 
Award Nominee 2004 ASI Bess Cohn Humanitarian Nominee Lighthouse logo
Lighthouse
Award 2003
 

Sand Scripts...custom printed products in time, every time, for all of your personal and business event needs!

HOLIDAY CARDS

INVITATIONS
Party Bibs and Event Supplies
BIBS & EVENT SUPPLIES

MARKING TOOLS

AD SPECIALTIES
Sand Scripts accepts Credit and Debit cards: PAYPAL VERIFIED
Pre-approved Business Checks | Purchase Orders

PRODUCT INDEX - FAQ/POLICIES - CONTACT
Thank you for shopping at Sand Scripts - we are glad you found us!
Please direct inquiries to shop@sandscripts.com
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